Policies & Payments
Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.
Payment Plans
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
Pet Insurance
Trupanion is pet insurance that is veterinarian recommended, accepted everywhere, and has 90 percent coverage with unlimited payouts! Visit trupanion.com or call 855-210-8749 to receive a quote.
Nationwide protects more than 1,000,000 pets with their pet insurance plans so you can find quality coverage for veterinary care. Visit petinsurance.com or call 1-888-899-4874 to get a quote.
Giving your pet the care they deserve, without worrying about costly vet bills. Visit 24petwatch.com/pet-insurance or call 1-866-375-7387 to get started.
Policies
Late Arrival Policy
We, at Parker Way Veterinary Clinic understand that sometimes you need to cancel or reschedule your appointment. However, when you do not call-in advance to cancel your appointment you may be preventing another pet from getting much needed treatment. A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us a call when you are unable to keep your appointment. As a courtesy, we provide reminder texts before your appointment. Below, our missed appointment policies are outlined.
Late Arrival Policy: The term “Late” refers to a client with a scheduled appointment that arrives 10 minutes late. In the event that a client arrives late to their appointment, we will check with the veterinarian to assess if your pet will be able to be seen that same day. If they cannot, the appointment will be rescheduled. If they can be seen, then a late fee of $30 will be charged.
Cancellation of an Appointment: In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please leave a voicemail, email, or text us.
Appointment No Show Policy: A “no show” is a client who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no show.” After two “no shows,” you will be required to prepay the $69 exam fee to schedule another appointment which will be put towards that visit. This fee is nonrefundable if you “no show” or do not cancel at least 24 hours in advance.
Medication Policy
We require 24-hour notice (weekends not included) for all prescription refill requests. To request a refill call, text, email, or request via our app.
We cannot accept returned medication once dispensed, even if it is unopened. If your pet experiences a reaction to a medication or refuses due to palatability, we can request a refund from the vendor at their discretion.
Medical records & VCPR Policy
By law we must establish a veterinary-client-patient-relationship (VCPR) to provide medical care for your pet. This is defined by the Washington State Legislature as our doctor physically examining your pet within the past 365 days. A VCPR is required to request refills of prescription medication or food, ask questions about health status or behavior and request certain services. We cannot provide these services if we do not have a legally valid VCPR. You are entitled to a complete and thorough copy of your pet’s medical records at any time including transferring them to a third party for adoption of new pets, housing verification, scheduling of boarding, daycare, training or veterinary specialists’ appointments. Medical records will be transferred by your request within 24-48 hrs. Record transfers may only be made by the listed clients on the account. Upon termination of the VCPR we will transfer your pets’ records by email to a veterinary hospital of your choice. Records on accounts with outstanding balances WILL NOT be transferred.
